Claims

Claims Services

Having confidence in your insurance claims service is critical, so providing quality day-to-day management of claims, irrespective of size is one of the key functions we provide. We have a dedicated team of claims professionals and technicians available to deal with your claim, whatever the circumstances.

Big enough to deliver, small enough to care

At AIPS, we pride ourselves on the way we support our clients when they need to make a claim. We understand that even the smallest claims can be a worry and a hassle. That is why we are here to help.

Service & Care

It is important to notify us of your claim at the very earliest opportunity, as any delay could affect the acceptance of your claim by your insurers or lead to greater loss or damage.  We understand that when you need to make a claim, you will want to have it resolved quickly. The sooner you tell us about your claim, the sooner we can help. Our well-trained and helpful team uses an established claims handling process to guide you, providing the advice and support you need to get the best resolution you can.

Treating customers fairly

At the forefront of our business, treating customers fairly is paramount to our success. You can rely on us to

  • Listen to your needs
  • Give you fair and appropriate advice
  • Offer products and services which meet your requirements
  • Explain everything you need to know in a clear concise way, leaving you sure about the cover in place
  • Offer you outstanding customer service and excellent value for money.
  • Keep you informed about your claim until its conclusion
Claims Team
Hollie Lambert DIP CII
Claims Manager
Sharon Musson
Claims Handler
Sally Darby
Claims Handler
Glenn Charles Cert CII
Claims Handler

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